Reviews635
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GBReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
Been trading with this firm since October 2023 and ive never once had any issues at all with this firm. The only headache was getting my contract signed for my funded account but other than that if you are a real trader and you follow the rules and be respectful they will not deny you a payout.
3 Months +
3
1
Trading conditions, trading community and very friendly and multicultural staff.
only issue was a delay in issuing my funded account.
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
NGReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
I can say very good to alpha capital. Most of their trading instruments are zero commission. They don't have slippage.Very fast exquisition. Their customers support team are very active and dedicated.
N/A
0
No at all
Customer support and zero commission
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
GBReviews
1.0
Trader’s Satisfaction
$200K
2 Steps
HIDDEN RULES IN ALPHA CAPITAL, THE SUPPORT AGENT CONFIRMED THEM I recently passed a two phase account for 200k on alpha capital (screenshot 1) and got Banned because of hidden rules. Did you often open 2 positions in a row? If you had such positions in alpha capital, then you broke the rules, the proof is below. I needed to open 375 lots (Size 1 lot = 1) on US500, the maximum lot per position in Ctrader was 100, so I could not open all 375 lots in one position. There is no lot limit on phase 1 and phase 2, which is spelled out in their rules, so I ...
N/A
0
None, I just waste my time
Hidden Rules
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Spamming order book
Summary
alpha has hidden rules which their support agent confirms by saying "this RULE IS NO WRITTEN"
Documents From Reporter
PLReviews
2.0
Trader’s Satisfaction
$100K
2 Steps
I recently had an issue with my payout and contacted their payment team even though the fault is on their side. it takes ages to respond to my query. I had to involve different customer support teams but still, the issue hasn't been resolved, and no response from the team in general. Poor service after a few payouts they start causing problems.
N/A
0
The platform and price are reasonable
payout challenges, with no follow-up on solving customers' matter
5.0
User Friendliness
2.0
Payout Process
3.0
Customer Care
5.0
Trading Conditions
Denied Amount
Reason
Denied Reason
I traded on the news
Summary
First, i requested a payout and it was rejected said that I traded on the news which was fine I agreed and deducted news profit and after another payout date I asked for another payout, and they responded with the same information as the payout situation(information) and rejected the withdraw and again deduct the profit(same amount) once again. I raised the matter and nothing is being done
Documents From Reporter
THReviews
1.0
Trader’s Satisfaction
$200K
2 Steps
my payout got rejected wrongly, which they accused me of holding a trade over the weekend, which I didn't and I've never help any trades over the weekend.
N/A
0
They did pay me on my frist payout
They rejected my second payout with the excuse that I didn't do
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
Holding a trade over the weekened
Summary
basically, they accused me of holding a trade over the weekend, which I opened that trade on Monday Aug 19 and closed it on Friday Aug 23 that is still within a week. the picture that they attached in the email and also from my Ctrader's history also poved that I opened and closed the trade within the week and I didn't hold it over the weekend. I emailed them after that but they've never responded back to me again since then.
Documents From Reporter
FRReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
I started using ACG since january 2024 and had lot of trials and errors but i sincerly appreciated the quality of their servers and the execution times. I had to admit i was also pretty impressed but the flow of the payouts so i decided to invest most of my prop capital to their company. I made my first payout with them a few days ago all went smooth , bascially the announced timings were respected, it took 3 business days for being processed entirely with Rise
Less 1 Month
1
8
Fair prices , server quality , very quick credentials for challenges..
A bit long to get the funded account,..
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
MAReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Alpha Capital Group has completely revolutionized my trading experience. Their platform is packed with advanced features, from customizable charts to real-time market analysis. The ability to execute trades at lightning speed and the comprehensive educational resources have given me a significant edge in the market. The customer support team is always available to assist, and their knowledge of the industry is impressive. I highly recommend Alpha Capital Group to any serious trader looking to take their trading to the next level.
1 Month +
4
5
I liked the company's long-term vision and strategy. They seemed to be on a strong growth trajectory
Overall, I've been very satisfied with my experience at Alpha Capital Group. There's nothing specific that I disliked.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
KHReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
I have been using Alpha Capital Group (ACG) since July 2024 and would like to leave a honest Review on my Personal Experience with them. The firm provides excellent trading conditions, tight spreads and zero commissions (with add-ons). Payout processing times were better last year, with a maximum of 48 hours, previous payout was reached today, paid in 48 hours. Dashboard is very helpful and all the data in correctly reported. The only thing this prop needs to put more attention in, is customer care, especially funded traders that are with them since...
N/A
0
Payout was processed and received within 48 hours
I like everything about AlphaCapital
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Denied Amount
Reason
Denied Reason
AlphaCapital
Summary
Fastest Payout
Documents From Reporter
KEReviews
5.0
Trader’s Satisfaction
$200K
2 Steps
All good. I love Alpha. I wish they can shorten the waiting after request payout. and send mail when contract is available. The MT5 platform is better than ctrader of other props.
1 Month +
2
2
not hard rule
3-4 days for payout approval
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
AUReviews
5.0
Trader’s Satisfaction
$200K
2 Steps
Support team agreed that there was an error in the assessment and have approved the payment. But I need to wait for the pay-out day to request for pay-out again but I have received the pay-out.
N/A
0
Support team agreed their assessment was incorrect. I don't see prop firm ever accepting the error.
So far so good
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CEO
Country

GB
Trust Pilot
Date Created
Years in Operation
4.4
635
total reviews
5
418
4
136
3
24
2
6
1
51