Reviews635
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INReviews
4.0
Trader’s Satisfaction
$10K
2 Steps
Nice trading platform best dashboard easy to understand low spread no slippage during news I like the prop firm and want to stay connected to their community
N/A
0
Dashboard
All good
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
DEReviews
2.0
Trader’s Satisfaction
$100K
2 Steps
Rules are constantly being changed in a completely unclear and unprofessional manner. Now, the second payout has been rejected. The first time was due to not reaching 5 trading days, which was somewhat acceptable though poorly communicated and I overlooked it. OK. Now again, because I closed a swing trade BEFORE the news. The trade was open for 5 hours, and Alpha had posted at the time that trades open for more than 1 hour could even be closed during news. Payout was rejected, profit was deducted, and they still haven't paid out the remaining profit...
1 Month +
2
6
Payout if accepted in a timely manner
Changing rules how they want and serve them best, support takes some time and does not adress all points
2.0
User Friendliness
2.0
Payout Process
2.0
Customer Care
4.0
Trading Conditions
Reason
Breach Reason
Unrealistic fill
Summary
Swing trade (open 5h+) closed before news after posting that trades open longer than 1h before news can even be closed during news.
Documents From Reporter
GBReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
I hoped that ACG would be an alternative to 5ers and FTMO, but the reality was brutal. 21.03.2024 my funded 100k account was breached due to ACG daily drawdown system error as that day account was in profit so it was really strange . All my running trades were automatically closed. I was that day on very profitable trades so it was really frustrating , after they restored my account I wasnt able to retake lost trades as price never back to my level . I had before such sytuation with couple firms and they took theirs error on themselfs but ACG they r...
Less 1 Month
0
5
discount
they dont care about trader even if error was on theirs side .
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Replied:
July 9th, 2024
Hello Dominik, Your review is very unique and to provide thorough feedback I would request more information. Please reach out to wes@Alphacapitalgroup.uk with a screenshot of your review and I can investigate your query in more detail. Warm Regards, Alpha Capital Group
INReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
The conditions were top notch I traded on this for a month straight and I can only recommend good things. Trading conditions were on par with FTMO/IC Markets.
1 Month +
0
3
Trading Conditions
Waiting time to sign the contract was almost 1 week after phase 2
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CRReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
they refused my kyc, claiming it were a third party involvement, and is totally nonsense, i did my kyc correctly and it was accepted by their software, but 2 days later they send a email refusing it. i linked my Rise account that already have kyc, and i never used a vpn nor i traded in deferents ip. i offer them to do a real interview, with camera but they don't what to.
N/A
0
Price Only.
Ban me for no reason. wasted my time. Total Scam
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
KYC Reject
Summary
they refused my kyc, claiming it were a third party involvement, and is totally nonsense, i did my kyc correctly and it was accepted by their software, but 2 days later they send a email refusing it. i linked my Rise account that already have kyc, and i never used a vpn nor i traded in deferents ip. i offer them to do a real interview, with camera but they don't what to.
Documents From Reporter
USReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
passed phase 2 in Jan 18, never received a funded account. got banned on discord when asking about it. I spend a lot of money on accounts just to get denied a funded account when I finally did pass.
N/A
0
cheap but I see why
never gave me a funded account
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
NGReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
I started trading with Alphacapitalgroup on December last year after they did a 5k Giveaway promo and I managed to get one, it's been 5months trading with them, and I must admit, they are one of the best prop firms out there, customer service is very fast and reliable, trading conditions are the best I have seen so far, payout is very credible, although they it took a delay to get my first payout because of issues from rise, everything else is incredible, If you want the best, trade with ACG, you wont regret it.
1 Month +
1
1
The trading conditions
5 days minimum trading days for first payout.
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
THReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
Good service, good support Get a trading account fast่ customer care good trasing condition good dashboard good The overall score is considered good I don't know the payout yet because I haven't passed the exam yet.
N/A
0
dashbord
-
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
IDReviews
4.0
Trader’s Satisfaction
$25K
2 Steps
Alpha capital is one of my choices regarding prop firm, i heard many success stories with this firm but it has some kind of hidden rules when it comes to trading
N/A
0
Mt5 platform, the spreads, executions are ok
No 5 day payout
3.0
User Friendliness
5.0
Payout Process
3.0
Customer Care
5.0
Trading Conditions
Reviews
1.0
Trader’s Satisfaction
$100K
2 Steps
After I requested a withdrawal for profit sharing, they kept me waiting for 2 weeks. Normally, their time is 2 business days. On the 15th day, after e-mails, they rejected my profit payment, saying that we do not accept your current trading style. They closed my account. The strange thing is that I have been trading in the same style with the same strategies for months. When the amount of profit I would withdraw increased slightly, they called it a banned strategy. I wanted to know that I have been treated like this before and why I was banned, but ...
N/A
0
1
I don't like anything anymore
Treating individuals individually throughout the process and applying the rules differently
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
Not accepting the current trading style
Summary
After I requested a withdrawal for profit sharing, they kept me waiting for 2 weeks. Normally, their time is 2 business days. On the 15th day, after e-mails, they rejected my profit payment, saying that we do not accept your current trading style. They closed my account. The strange thing is that I have been trading in the same style with the same strategies for months. When the amount of profit I would withdraw increased slightly, they called it a banned strategy. I wanted to know that I have been treated like this before and why I was banned, but they are not responding. If I was wrong, I wanted to learn my mistake and not repeat it, but they did not answer that either. Even if my strategy was risky for them, they could warn me after I made my payment, change the rules specifically for me, or close my account. I could accept all of them. But doing it this way is a great injustice and nonsense. Does this company change the rules according to the person when it is not working for them? Or can he reject payments whenever he wants? I recommend that people who will do business with this company know these and act accordingly. My e-mails with customer services continue, but they are always answered very late. It has been 2 weeks since the process started and I am very tired of this situation. Maybe we can solve the situation, but people need to learn about what happened. Although I tried to reach you on Twitter and Discord, I could not get a response. Although they state 12-24-48 hour turnaround times for emails, these are almost always at least twice as long.
Documents From Reporter
CEO
Country

GB
Trust Pilot
Date Created
Years in Operation
4.4
635
total reviews
5
418
4
136
3
24
2
6
1
51