CEO
Country

United Kingdom
Trustpilot
Date Created
Years in Operation
CEO
Trustpilot
Date Created
Years in Operation
4.0
6
total reviews
5
3
4
2
3
0
2
0
1
1
4.0
6
Less than
20 reviews
15% off + free account of the same size if reaching payout on all challenges
Less than
20 reviews
15% off + free account of the same size if reaching payout on all challenges
Reviews6
Sort by
1.0
Trader’s Satisfaction
$10K
2 Steps
Less than 1 month
0
0
worst customer service
they wont give us funded account
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
spamming the order book
Summary
Extremely Disappointed – Funded Account Denied After 3 Months and 13 Challenge Purchases Hi fellow traders, I want to share my experience with Alpha Capital Group so everyone can make their own informed decision. Over the last 3 months, I purchased 13 separate $10,000 accounts, spending approximately $520 in challenge fees (13 × $40). I breached 11 accounts, and of course Alpha had no issue taking those fees. Yesterday, I finally passed my Pro Account (Account ID: 2788484) after putting in significant time, effort, and discipline. Instead of receiving a congratulations email, I received an email stating that my account had been denied due to alleged "spamming of the order book." The evidence provided? Four small USDJPY trades. Just four. After months of trading, multiple failed accounts, and hundreds of dollars spent on challenges, I find it extremely difficult to understand how four low-volume orders can justify denying a funded account entirely. What makes this even more frustrating is that I currently have another Swing Account in Phase 2 with approximately $250 profit, requiring only another $250 to pass. Given the treatment I have already received, I have very little confidence that this account will be treated fairly either. As traders, we accept losses, failed challenges, and strict rules. What we don't expect is to successfully pass an evaluation and then have the goalposts moved afterwards based on what appears to be an extremely questionable interpretation of the rules. The reality is that I paid for 13 accounts, failed 11 of them, and only when I finally succeeded was I told that I would not receive a funded account. I feel completely let down and deeply disappointed by the way this has been handled. To anyone considering purchasing an account, I strongly encourage you to read the rules carefully and understand that even after passing, there may be further reviews that can ultimately prevent you from receiving a funded account. This has been one of the most disappointing experiences I have had with any prop firm.
Documents From Reporter
5.0
Trader’s Satisfaction
$10K
2 Steps
1 year +
3
3
quality of services / payout arriving in time / good relation with support / no hidden rules only serious work
nothing all good
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
4.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
2
2
The cost of evals.
The payout times and risk limitations.
5.0
User Friendliness
3.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
4.0
Trader’s Satisfaction
$10K
2 Steps
1 month +
1
2
Market conditions on the phase 2 pro account plan with raw spreads is top tier. My trades are filled instantly at the requested market price. I'm primarily a scalper and occasionally hold trades intraday so the raw spread accounts allow me to keep my stops tight and manage my trades well.
The KYC process in the beginning was tedious. I was KYC verified since 2024 and I was told that I should do it again after passing an account. It was an issue because they were rejecting my uploads making claims that my IP pings from Nigeria which does not make sense. It was finally resolved after the risk interview and I got my funded account. I hope I don't go through this process again because it took a week to sort out.
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
5.0
Trader’s Satisfaction
$50K
2 Steps
Less than 1 month
1
2
Order excution and raw spreads
Payout takes too long before gets approve
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
5.0
Trader’s Satisfaction
$200K
2 Steps
1 month +
4
2
Payout was paid on time
48 hours to approve the payout
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
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