Reviews8
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2.0
Trader’s Satisfaction
$25K
Instant
N/A
0
Spread and price
Only price account
2.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
4.0
Trading Conditions
5.0
Trader’s Satisfaction
$5K
1 Step
N/A
0
Las reglas son muy claras English Translation: "The rules are very clear"
Por el momento no me ha disgustado nada English Translation: "So far, I haven't disliked anything."
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
5.0
Trader’s Satisfaction
$10K
1 Step
3 months +
0
1
Lo que mas me gusto es que los CEO´s son personas que se muestran, comparten e interactúan con la comunidad, eso da confianza. English Translation: "What I liked most is that the CEOs are people who show themselves, share, and interact with the community; that inspires confidence."
No tengo algo que no me guste English Translation: "There's nothing I don't like."
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
5.0
Trader’s Satisfaction
$10K
2 Steps
1 year +
4
4
La claridad y la rapidez en el pago English Translation: "Clarity and speed in payment"
no veo ningún dato negativo English Translation: "I don't see any negative data"
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
5.0
Trader’s Satisfaction
$10K
1 Step
N/A
0
La rapidez de su soporte, el precio y el spread.
No tengo ninguna queja.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
1.0
Trader’s Satisfaction
$100K
Instant
N/A
0
At first, the trading conditions looked attractive, the dashboard was relatively simple to use, and the account setup process was clear enough. This is why I initially decided to trade with the firm.
The worst part of my experience was the payout stage. My payout was rejected, I was accused of violating trading rules, but no specific evidence was provided. I was not shown the exact trade, account, date, time, rule, or data that supposedly justified the rejection. I contacted the Risk Department by email, the live chat, and Discord every day for a week, but I still did not receive a clear answer or any proper status update. For me, this is a major red flag.
3.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
The rejected payout amount was $2,697.36, based on an 80% profit share from a total withdrawal amount of $3,371.70. Alleged trading rules violation, but no specific evidence was provided.
Summary
My payout of $2,697.36 was rejected based on an alleged trading rules violation. However, the company did not provide any specific evidence: no exact trade, no account, no date, no time, no specific rule, and no clear explanation of how the decision was made. After the rejection, I carefully reviewed my Trading Journal and manually checked my trades, opening and closing times, accounts, and trading history. I tried to find a possible mistake on my side, but I could not find any violation that could objectively justify the payout denial. After that, I contacted the company every day through official channels: I emailed the Risk Department, contacted the live chat, wrote in Discord, asked them to forward my case to the responsible department, and requested specific evidence of the alleged violation. After a full week, I still have not received a substantive response. The company has not explained which trade violated the rules, which account raised concerns, which exact rule was viola
Documents From Reporter
5.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
Los precios y servicio. English Translation: "Prices and service."
Que no tienen cuentas de futuros. English Translation: "They don't have futures accounts."
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
5.0
Trader’s Satisfaction
$100K
2 Steps
N/A
0
La transparencia y las ganas de querer mejorar siempre su servicio. "Their transparency and their constant desire to improve their service."
Por el momento esta todo bien. "So far, everything has been good."
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
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