Reviews634
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GBReviews
4.0
Trader’s Satisfaction
$100K
2 Steps
Pros: One of best if not best customer care and support in industry No spread accounts are very tight Fair prices Cons: No comission accounts can sometimes have wider spreads than ideal reaching up to 1 pip sometimes even outside of news
N/A
0
Customer support
Sometimes non 0 spread accounts the spreads got quite large
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
IDReviews
5.0
Trader’s Satisfaction
$0
2 Steps
ACG payout process is very fast, very good for me who doesn't like waiting long, no problem in payout, support always helps if there are problems with payout. Best propfirm I've ever used.
N/A
0
All
None
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
INReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Their primary service is a proprietary trading program that allows traders to manage significant capital without risking their own money, in exchange for a share of the profits. With a commitment to transparency, advanced trading tools, and tailored support, Alpha Capital Group aims to cultivate successful partnerships and foster long-term growth for both traders and the firm.
N/A
0
Their primary service is a proprietary trading program that allows traders to manage significant capital without risking their own money, in exchange for a share of the profits. With a commitment to transparency, advanced trading tools, and tailored support, Alpha Capital Group aims to cultivate successful partnerships and foster long-term growth for both traders and the firm.
Their primary service is a proprietary trading program that allows traders to manage significant capital without risking their own money, in exchange for a share of the profits. With a commitment to transparency, advanced trading tools, and tailored support, Alpha Capital Group aims to cultivate successful partnerships and foster long-term growth for both traders and the firm.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
INReviews
5.0
Trader’s Satisfaction
$2K
2 Steps
I had won a account last year on occasion of cristmas a 5k account. Since then I have been using Alpha capital and my experience was soo good never seen any problem with my account and support staff is good also I recommend you to at try once if you want good trading environment.
N/A
0
Execution
Slippage
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
MEReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
I requested a payout from my account, everything was done legally and within the rules, the payout was rejected due to news trading, my trade was opened at 4:26 p.m. and the news was at 4:20 p.m., so it was outside the prohibited window, they later wrote that it was gambling behavior even though it is outside the prohibited window. The trade is set with 0.5% risk of the entire account, just like the other trades, there is no question of gambling behavior, they just invent a reason not to pay out. On their website it is stated that one should not ent...
1 Month +
0
2
There are of course good things but it all falls if not giving payouts.
They really just trying to find the reason to deny payout.
4.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
4.0
Trading Conditions
Denied Amount
Reason
Denied Reason
News trading
Summary
I requested a payout from my account, everything was done legally and within the rules, the payout was rejected due to news trading, my trade was opened at 4:26 p.m. and the news was at 4:20 p.m., so it was outside the prohibited window, they later wrote that it was gambling behavior even though it is outside the prohibited window. The trade is set with 0.5% risk of the entire order, just like the other trades, there is no question of gambling behavior, they just invent a reason not to pay out. On their website it is stated that one should not enter 2 minutes before and 2 minutes after strong news, this was observed, my trade was opened 6 minutes after the news. I have all the evidence of their emails in which they make up reasons just to not pay the money. If they are not going to pay out the legally earned money, then they should at least remove themselves from this site and let people know that they are scammers.
Documents From Reporter
CAReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Great experience with Alpha capital. Got my issues resolved easily. Their metric analysis is very elaborate and helpful to understand your progress/mistakes.
Less 1 Month
0
1
Simple straight forward and easy to work with.
Some metrics on the dashboard would take time to update.
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
GBReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
Got my second payout with ACG after an interview with William from the risk department. If any of you traders will have an interview with them pray it's William because he is the most friendly and helpful guy you can expect. After the interview I received the payout in 30 minutes. About trading conditions, everything is smooth. Never had any problems with ACG. I’m about to buy a second swing plan account with them. Thanks Alpha and William. Richard
6 Months +
2
1
Never had problem with execution trades. Fast and friendly support. MT5 platform, allows EA.
Nothing at all.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
ILReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
i opened a user with wrong email. and i purchased a 100k challenge. i requested from support to help me fix it . support didn't help me beside linking the challenge to ctrader after ten emails!!! . after passing phase 1 i requested again to link the challenge to a new user that i opened by their request but the didnt do it and now i cant tarde phase 2 . the costumer service is very bad and it takes days to get a respond . . compared to other firms i use they look like a big scammmm. if they link my phase 2 challenge to the new user i created by ...
N/A
0
nothing
costumer service
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
NGReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
This firm is the best firm, they have the best rules and managment which a trader is going to be sticking to the rules of trading, and lastly i love they payout section
6 Months +
0
2
Spread
Rules, payment, and then profits target
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
KEReviews
4.0
Trader’s Satisfaction
$10K
2 Steps
Alpha Capital Group is an exceptional prop firm! They offer great trading conditions and training, fostering a strong trading community. Highly recommend!
Less 1 Month
0
10+
No manipulation
Nothing
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
CEO
Country

GB
Trust Pilot
Date Created
Years in Operation
4.4
634
total reviews
5
417
4
136
3
24
2
6
1
51