Reviews634
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Reviews
4.0
Trader’s Satisfaction
$100K
2 Steps
Firm doing very well, experience is good and have made quite some money with ACG already. Only problem is that they don't deliver on promises they make regarding processing times etc. It usually takes 2 to 3 x as what they promise. But in the end they do pay out so I'm giving them 4 stars
3 Months +
4
3
They are legit
Processing times and customer care
5.0
User Friendliness
3.0
Payout Process
2.0
Customer Care
4.0
Trading Conditions
PKReviews
1.0
Trader’s Satisfaction
$50K
2 Steps
I was trading with AlphaCapital for almost 1 year and everything was going good. But recently when I passed my Phase 2 challenge I was asked to do my KYC again even though I had previously taken many payouts with them. I completed my KYC again and after sometime they sent me a mail that I had been banned from Alpha capital for doing reverse trading which is false allegation. My trading style had been same throughout and never got a warning or anything. They said that I was risking 4% per trade which is considered as reverse trading. But in there FAQ...
N/A
0
They were good with payouts never denied but this time they banned me.
Support.
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Reverse trading strategy whereby a 4% gain or a 4% loss of the account balance is achieved either side of the market with the utilization of consistent lot sizes.
Summary
I only take one trade in a day with Alpha Capital for 1 year, I used to risk 2% and 4% depending on the market with using less lots than what were allowed. The said that It is reverse trading but I only take 1 trade in a day how is this reverse trading? Also in there FAQs they have said nothing about how much I can risk per trade. I was not given any warning. I also got many payouts with them with no problem but banning me without any warning or communication is really sad and rude.
Documents From Reporter
PKReviews
1.0
Trader’s Satisfaction
$100K
2 Steps
Unfortunately my payout 8k usd is rejected with the name of gambling. I have proved everything to them through email but still no reply from them I am waiting for the reply. Account 1810218. Also send a email to william I had risked 4% in one trade but at that time my account was in 4% profit, I still asked the support team can i risk of 4% the he say yes you can. Then i took a trade. I message him on 8 November and i took a trade on 11 November Already send all proofs to their ...
N/A
0
Expecting good response from him.
Expecting godd response from him bcz i have all proofs. I hope they review
2.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Due to risk 4% but also my account at that time is +4. I also messaged to support before placing a trade.
Summary
Unfortunately my payout 8k usd is rejected with the name of gambling. I have proved everything to them through email but still no reply from them I am waiting for the reply. Account 1810218 I had risked 4% in one trade but at that time my account was in 4% profit, I still asked the support team can i risk of 4% the he say yes you can. Then i took a trade. I message him on 8 November and i took a trade on 11 November Already send all proofs to their support email. But i am Waiting for alpha reply. Hopefully this was a mistake because team does not know this scenario. Waiting for good response
Documents From Reporter
Reviews
2.0
Trader’s Satisfaction
$100K
2 Steps
Hit a wall after clearing eval (1mo+ grind). Issue? KYC - birthplace in restricted country = instant reject. Doesn't matter about current nationality/citizenship/residency. Ironic - if passports didn't show birthplace, wouldn't be an issue. Support's worthless - copy-paste replies after days. Other firms don't care about birth country, but here it's a deal-breaker.
N/A
0
The MT5 platform works as intended. Spreads are OK.
Hit a wall after clearing eval (1mo+ grind). Issue? KYC - birthplace in restricted country = instant rejection. Doesn't matter about current nationality/citizenship/residency. Ironic - if passports didn't show birthplace, wouldn't be an issue. Support's worthless - copy-paste replies after days. Other firms don't care about birth country, but here it's a deal-breaker.
4.0
User Friendliness
3.0
Payout Process
1.0
Customer Care
4.0
Trading Conditions
Reviews
1.0
Trader’s Satisfaction
$5K
2 Steps
I passed my account February 2024 and I couldn't complete my kyc for months then all of a sudden they said my kyc can not be completed because I accessed the verification from different countries. This is a complete lie because during this period I never left the country and I don't use VPN.
N/A
0
Nothing. Everything is an hussle here
Customer service
1.0
User Friendliness
1.0
Payout Process
3.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Kyc from different countries
Summary
No prove of me login in to their site from different regions but I got breached for that. I've never left the country or use VPN. Everything I do from same phone and same house
Documents From Reporter
UAReviews
5.0
Trader’s Satisfaction
$50K
2 Steps
Alpha Capital Group has consistently exceeded my expectations, making it one of the most reliable companies I have dealt with. I have purchased accounts from them multiple times, and each experience has been seamless and highly satisfactory. Their trading conditions are excellent, and the overall quality of service is outstanding. One of the standout aspects of this company is its customer support. I have contacted their support team several times, and each time, my issues were resolved promptly and efficiently. The team is knowledgeable, friendly, ...
N/A
0
good client services
One thing I found disappointing about the firm is the requirement to trade for a minimum of three days before being eligible for a payout. While I understand the rationale behind this rule, it can feel restrictive, especially for traders who achieve their profit targets quickly and are ready to withdraw their funds. It would be more convenient if the firm allowed payouts without such a condition, as it would provide greater flexibility and better align with the needs of different trading styles.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
DEReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
Have had a really great experience so far at Alpha Capital, and was happy to receive my first payout with them a few days ago. Had to do the interview first but was all perfectly fine, I believe this is a good thing. Look forward to keep working with them and would recommebd to anyone.
N/A
0
Trading conditions and very professional feel throughout the whole process and interview
so far nothing to complain
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
ZAReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
One of the best propfirms out there currently and the customer care is really great they are quick to respond and they really help you out ,and so far so good haven't had any problems
N/A
0
The trading conditions
The slippage
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
ZAReviews
2.0
Trader’s Satisfaction
$100K
2 Steps
You are not allowed to use a trade copier if you have a cTrader account. You can't use a cBot in cTrader and the maximum lot rules make no sense. Feels like a 20th century product in the 21st century.
N/A
0
Widely recommended
Crippled cTrader account, dashboard which never properly populates with data.
1.0
User Friendliness
3.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
PHReviews
4.0
Trader’s Satisfaction
$100K
2 Steps
I have passed and failed challenges with this firm. i avoid trading the news so i dont experience any crazy slippage which i havent. their dashboard is a great guide to monitor your account status especially for rules which i think is better than a lot of firms that have a lot so you'd thought you passed but apparently there is a broken rule somewhere. only not so nice experience with them is the time to process a payout and delay of payout as stated in their site.
1 Month +
2
1
rules
payout process
4.0
User Friendliness
2.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
CEO
Country

GB
Trust Pilot
Date Created
Years in Operation
4.4
634
total reviews
5
417
4
136
3
24
2
6
1
51