Reviews135
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NGReviews
4.0
Trader’s Satisfaction
$100K
2 Steps
The spreads and commissions are ok The support answered my questions on time There's nothing to worry about but I must add I didn't pass phrase 1
N/A
0
The customer service
Swap fees they used to be swap free
5.0
User Friendliness
3.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for sharing your experience! We're glad to hear that you found our spreads, commissions, and support satisfactory. We're sorry to hear that you didn't pass Phase 1 this time. If you have any questions or need further assistance with your next steps, feel free to reach out. We're here to help you
NGReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
I really enjoy trading with aquafunded they offer swift trading experiences and they offer mt5 which is a very nice platform for traders, aquafunded is the best, I love aquafunded
N/A
0
Mt5
Nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for your enthusiastic feedback! We're thrilled to hear that you're enjoying your trading experience with AquaFunded and appreciate our swift trading services and MT5 platform. Your positive comments mean a lot to us. If you have any questions or need further assistance, don't hesitate to reach out. We’re glad to have you with us and look forward to supporting your trading journey!
ETReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
AquaFunded is undoubtedly one of my favorite prop firms. Their exceptional customer support and user-friendly dashboard make for a seamless trading experience. It's clear that they're rapidly growing and building a strong community of traders. I'm excited about my long-term trading journey with AquaFunded. Thank you, AF team!
N/A
0
Their custom service is great.
I don't have anything to say for now. If i have any, i will comeback and provide my review.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
Replied:
August 14th, 2024
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying your experience with AquaFunded and finding our customer support and dashboard user-friendly. It’s exciting to see our community grow and to be part of your trading journey. If you need any assistance or have any feedback, we’re here to help.
GBReviews
5.0
Trader’s Satisfaction
$10K
1 Step
Fantastic experience from start to finish! Customer support is very responsive and quick also! Just received my funded account within 24 hours of passing 🚀
Less 1 Month
0
1
Cheap pricing & great customer support!
Payout timeframe but not a huge deal!
5.0
User Friendliness
3.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for sharing your fantastic experience with us! We're thrilled to hear that our customer support was responsive and that you received your funded account so quickly. If you have any more feedback or need further assistance, don’t hesitate to reach out. Wishing you continued success with your trading journey! 🚀
UGReviews
5.0
Trader’s Satisfaction
$25K
2 Steps
It's been one (01) year since I joined this great firm AQUA by name. My experience with the firm is great and a lot has been built together, I was able to enjoy the following. 1. Excellent and reliable customer service 2. Very smooth and professional team 3, Smooth trading experience on their platform (DXtrade and MT5) It is with great pleasure that i honestly recommend the community of traders to give them a try.
N/A
0
1
Customer support Management team
DXtrade leaving
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you so much for your kind words and for being a valued member of the AquaFunded community for the past year! We’re thrilled to hear that you’ve had a great experience with our customer service, team, and trading platforms. Your recommendation means a lot to us and helps us continue to improve. We look forward to many more successful trading experiences together. If you ever have any questions or need assistance, feel free to reach out.
INReviews
5.0
Trader’s Satisfaction
$10K
3 Steps
One of the best prop firm I have used in my life, best support team and best CEO in industry. Liked the way of their approach in handling issues and resolve it within a day. Affordable price for challenges which is good for new traders. Highly Recommended
N/A
0
Best team
3 phase target should have been 5%
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you so much for your kind words! We're delighted to hear that you consider us one of the best prop firms you’ve used. It’s great to know that our support team and approach to handling issues have made a positive impression on you. We strive to offer affordable prices to support new traders and are thrilled that you found our services valuable. Your recommendation means a lot to us. If you have any further feedback or need assistance, feel free to reach out.
NGReviews
4.0
Trader’s Satisfaction
$50K
2 Steps
I've been trading with them for over six months, the customer service is top tier, trading conditions are good and most importantly the speed. They don't waste time in sending account credentials and payouts
N/A
1
1
The speed in payout processing and receiving account credentials
The slippage
4.0
User Friendliness
5.0
Payout Process
4.0
Customer Care
3.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for your fantastic feedback! We’re thrilled to hear that your six months with AquaFunded have been positive. It’s wonderful to know that our customer service, trading conditions, and speed have met your expectations. We’re committed to providing prompt account credentials and payouts, and we’re glad to see that reflected in your experience. If there’s anything more we can do, don’t hesitate to reach out. Happy trading!
NGReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Zero denial and fast jet payout… most reliable firm for me at the moment.. good customer support. I really want to see them growth more than this. Sweet
6 Months +
3
1
Dashboard
Dashboard
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for your fantastic feedback! We’re thrilled to hear that you’ve had such a positive experience with AquaFunded, especially regarding our payout speed and customer support. Your support and enthusiasm mean a lot to us as we continue to grow and improve. If you ever need assistance or have more feedback, we’re here to help. Here’s to continued success and growth together!
GHReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Aquafunded has been very reliable so far. Got my details right after I made payment for my challenge . Passed in within 2 months and then got my funded account . Made profit and got a payout within 48 hours . I am glad ri be part of this team.
1 Month +
2
1
Their support is top tier . Fast and easy to chat
I just wish they will be able to deduct the payout amount and activate your account as soon as possible while they work on paying you .
4.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for sharing your experience! We’re delighted to hear that you’ve found AquaFunded reliable and efficient. It's great to know that the process from payment to receiving your funded account and subsequent payouts went smoothly. We’re glad to have you as part of our team and look forward to supporting your trading journey. If you have any further feedback or need assistance, please don’t hesitate to reach out.
Reviews
2.0
Trader’s Satisfaction
$100K
2 Steps
The company was initially good, however lately they behaved very, very bad with no way to have any meaningful conversation with risk management or support. A month ago I received an email from risk management to not risk more than 1% or to be refunded the accounts ( I had 3 100k live accounts), after back and forth to them to clarify what not risking more than 1% entails ( does it include slippage, spread and commissions?) and after dealing with a support agent called Schinex who gave me wrong information, (he told me to not risk more than 0.5%) tha...
N/A
1
1
90% split, low costs
They will ban you when you get too many payouts if you're not a big influencer.
3.0
User Friendliness
5.0
Payout Process
1.0
Customer Care
3.0
Trading Conditions
Reason
Breach Reason
Suspicious trading activity
Summary
The company was initially good, however lately they behaved very, very bad with no way to have any meaningful conversation with risk management or support. A month ago I received an email from risk management to not risk more than 1% or to be refunded the accounts ( I had 3 100k live accounts), after back and forth to them to clarify what not risking more than 1% entails ( does it include slippage, spread and commissions?) and after dealing with a support agent called Schinex who gave me wrong information, (he told me to not risk more than 0.5%) that's when the Lewis (I guess the admin agent) stepped in and told me that 1% is fine and it doesn't count slippage and costs. I then proceeded trading according to the rules, I managed to make another 1.900 in payout while abiding to the 1% max risk. few days later I logged in my other 2 funded accounts to place a 0.01 lot trade to avoid inactivity (30days since last trade), that's when after a few minutes I got an e-mail form risk management that I was banned and my contract breached for "suspicious trading activity". I contacted support Live chat and emailed the risk management, on the live chat Schinex was basically only sending me copy pasted emails on how it was my fault and this is risk management decision, ignoring the fact that we had an agreement, they gave me two options to either CONTINUE trading or get refunded on all my accounts, after, many back and forth I closed the chat and re-emailed them because previously Schinex closed my e-mail conversation as I had two ongoing. and since then I got no reply back, I also contacted the CEO on twitter and still haven’t gotten any reply. The company basically didn't keep its word and is playing around with people's money, while claiming that they are paying anyone as long as rules are not violated. 3x100k are gone for FOLLOWING exactly what we AGREED on? And I didn’t even get a proper explanation why the contract was terminated IF I followed the rules we agreed on and I find it outraging that they can’t even communicate the issues and allow this level of incompetence among their support agents. Not to mention that as for now I can't even access the "Live chat" anymore unless I use VPN... This doesn’t look like a healthy and sustainable company that deserves to be mentioned among reputable firms. They are clearly struggling and looking for any made up reason to get rid off traders that get too many payouts, obviously they still pay big influencers known for their high risk.
Documents From Reporter
Replied:
August 14th, 2024
We’re truly sorry to hear about your recent experience and the frustration it has caused. It’s important for us to address your concerns and clarify the situation. Firstly, we apologize for the confusion and miscommunication you encountered regarding our risk management guidelines. We strive to provide clear and accurate information, and it seems there were inconsistencies in the guidance you received from our support team. We understand how critical this information is for your trading and regret that it did not meet your expectations. Regarding your accounts, we understand that the sudden termination and the lack of a clear explanation are deeply frustrating. Our intention is to ensure compliance with our trading rules and risk management protocols. However, it appears that our communication and handling of this situation fell short, and for that, we sincerely apologize. We take your feedback seriously and are committed to reviewing and improving our processes to prevent such issues in the future. Our goal is to create a transparent and supportive environment for all our traders.
