Reviews136
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4.4
Reviews
2.0
Trader’s Satisfaction
$100K
2 Steps
The company was initially good, however lately they behaved very, very bad with no way to have any meaningful conversation with risk management or support. A month ago I received an email from risk management to not risk more than 1% or to be refunded the accounts ( I had 3 100k live accounts), after back and forth to them to clarify what not risking more than 1% entails ( does it include slippage, spread and commissions?) and after dealing with a support agent called Schinex who gave me wrong information, (he told me to not risk more than 0.5%) tha...
N/A
1
1
90% split, low costs
They will ban you when you get too many payouts if you're not a big influencer.
3.0
User Friendliness
5.0
Payout Process
1.0
Customer Care
3.0
Trading Conditions
Reason
Breach Reason
Suspicious trading activity
Summary
The company was initially good, however lately they behaved very, very bad with no way to have any meaningful conversation with risk management or support. A month ago I received an email from risk management to not risk more than 1% or to be refunded the accounts ( I had 3 100k live accounts), after back and forth to them to clarify what not risking more than 1% entails ( does it include slippage, spread and commissions?) and after dealing with a support agent called Schinex who gave me wrong information, (he told me to not risk more than 0.5%) that's when the Lewis (I guess the admin agent) stepped in and told me that 1% is fine and it doesn't count slippage and costs. I then proceeded trading according to the rules, I managed to make another 1.900 in payout while abiding to the 1% max risk. few days later I logged in my other 2 funded accounts to place a 0.01 lot trade to avoid inactivity (30days since last trade), that's when after a few minutes I got an e-mail form risk management that I was banned and my contract breached for "suspicious trading activity". I contacted support Live chat and emailed the risk management, on the live chat Schinex was basically only sending me copy pasted emails on how it was my fault and this is risk management decision, ignoring the fact that we had an agreement, they gave me two options to either CONTINUE trading or get refunded on all my accounts, after, many back and forth I closed the chat and re-emailed them because previously Schinex closed my e-mail conversation as I had two ongoing. and since then I got no reply back, I also contacted the CEO on twitter and still haven’t gotten any reply. The company basically didn't keep its word and is playing around with people's money, while claiming that they are paying anyone as long as rules are not violated. 3x100k are gone for FOLLOWING exactly what we AGREED on? And I didn’t even get a proper explanation why the contract was terminated IF I followed the rules we agreed on and I find it outraging that they can’t even communicate the issues and allow this level of incompetence among their support agents. Not to mention that as for now I can't even access the "Live chat" anymore unless I use VPN... This doesn’t look like a healthy and sustainable company that deserves to be mentioned among reputable firms. They are clearly struggling and looking for any made up reason to get rid off traders that get too many payouts, obviously they still pay big influencers known for their high risk.
Documents From Reporter
Replied:
August 14th, 2024
We’re truly sorry to hear about your recent experience and the frustration it has caused. It’s important for us to address your concerns and clarify the situation. Firstly, we apologize for the confusion and miscommunication you encountered regarding our risk management guidelines. We strive to provide clear and accurate information, and it seems there were inconsistencies in the guidance you received from our support team. We understand how critical this information is for your trading and regret that it did not meet your expectations. Regarding your accounts, we understand that the sudden termination and the lack of a clear explanation are deeply frustrating. Our intention is to ensure compliance with our trading rules and risk management protocols. However, it appears that our communication and handling of this situation fell short, and for that, we sincerely apologize. We take your feedback seriously and are committed to reviewing and improving our processes to prevent such issues in the future. Our goal is to create a transparent and supportive environment for all our traders.
4.4
Reviews
5.0
Trader’s Satisfaction
$10K
2 Steps
One of the best and trustworthy propfirms in the propfirm industry, credentials are sent out super faster within seconds and the customer support is super faster in getting the job done ✅ ✅ ✅ 🫂
N/A
0
The customer support is so faster 🙏🏼
Nothing much
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you so much for your kind words! We’re delighted to hear that you find AquaFunded one of the best and most trustworthy prop firms. It’s great to know that our quick credential delivery and efficient customer support have made a positive impression. If you need anything else, we’re always here to help.
4.4
NGReviews
4.0
Trader’s Satisfaction
$10K
3 Steps
I’ve enjoyed using aquafunded! Customer service is super fast.. nice trading conditions too. I haven’t had any issues with them.. been trading with them for like 2months now.
N/A
0
The customer service!
Nothing for now
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for your positive feedback! We’re thrilled to hear that you’ve enjoyed your experience with AquaFunded and that our customer service and trading conditions have met your expectations. If you have any questions or need assistance in the future, don’t hesitate to reach out.
4.4
USReviews
5.0
Trader’s Satisfaction
$200K
1 Step
I had something very weird happening with my account and after a couple of days speaking with the support team, they issued me a new account and added back the loses that occurred. I am very pleased with the help I received.
N/A
0
The support i received when correcting the issue of my trades closing automatically.
The issue that happened where my trades were closing automatically.
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for sharing your experience. It’s great to hear that the support team was able to resolve the issue swiftly and credit your losses. We appreciate your feedback and are glad to know that you’re satisfied with the assistance provided. If you have any more questions or need further support, feel free to reach out. Happy trading!
4.4
NGReviews
4.0
Trader’s Satisfaction
$10K
2 Steps
N/A
0
Everything about the firm is really nice.
Nothing yet.
4.0
User Friendliness
5.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
I'm glad to hear you're having a positive experience with AquaFunded! From the dashboard and trading conditions to customer support, it's great to know that everything is meeting your expectations. If you have any specific highlights or features you'd like to share, I'd be happy to hear more about what makes AquaFunded stand out for you!
4.4
TRReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
Actually, a problem caused me to write this review here. The trades I opened in Matchtrader started to close by themselves. Because of this, I lost about 700$ in my funded account. I asked to change the platform, and I didn't ask for any compensation for my losses, because companies don't take responsibility in such cases. However, the friends in customer support quickly took care of the situation and added all the losses to my balance, even though I didn't ask for them. They also took immediate action to change the platform. I had 2 open transactio...
N/A
0
Customer Care
Matchtrader errors
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
I'm really glad to hear that AquaFunded provided such exceptional support during your issue with Matchtrader. It's fantastic to know that the team acted swiftly to address your concerns, even going above and beyond by compensating your losses and facilitating a smooth transition to MT5. Your positive experience highlights AquaFunded's commitment to customer satisfaction and their dedication to resolving issues effectively. Thank you for sharing your feedback, and I'm sure your review will be helpful to others considering AquaFunded. If you need any further assistance or have more feedback, don't hesitate to reach out!
4.4
INReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
MY EXPERIENCE WITH AQUAFUND IS GREAT . I HAD A 10 K ACCOUNT. THEIR DASHBOARD IS QUITE NICE AND COOL. THEY ARE VERY CAREFUL FOR THEIR CUSTOMERS. IT IS A GOOD FIRM.
N/A
0
COOL DASHBOARD
SUPPORTING HAND
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
I’m thrilled to hear about your positive experience with AquaFunded! It’s great to know that you’ve found our dashboard user-friendly and our customer care attentive. We strive to provide the best service and trading environment for our clients. If you have any more feedback or need assistance, feel free to reach out. Thank you for your kind words and for choosing AquaFunded!
4.4
INReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
Absolutely stellar support for customers! The team at AquaFunded has truly mastered the art of communication, making every interaction feel like a breeze. Their speaking way is not only professional but also incredibly welcoming, which adds a personal touch to every interaction. What truly sets AquaFunded apart is their seamless trading experience. Trades are executed with precision and efficiency, ensuring that every transaction is a success. With AquaFunded, you're not just a client, you're a valued member of their community. If you're looking for...
N/A
0
No Hidden Rules
Customer Service
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for your fantastic review! We're thrilled to hear that you've had such a positive experience with our support team and trading services. It’s great to know that our communication and trading execution have met your expectations. We strive to make every interaction with AquaFunded as smooth and enjoyable as possible, and it’s rewarding to see that reflected in your feedback. We’re glad you feel like a valued member of our community and appreciate your recommendation. If you ever need assistance or have any questions, don’t hesitate to reach out. Welcome aboard, and here's to continued success with AquaFunded!
4.4
Reviews
5.0
Trader’s Satisfaction
$10K
2 Steps
I have purchased a $10k 2 step funded challenge account from Aqua Funded. The dashboard was very user friendly and the spread were low as compared to other firms. I recently got an issue in my account but the customer care was quick and my issue got solved pretty quickly under 24 hours
N/A
0
Spreads are decent
the discord customer care is quick email replies are late
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
I'm pleased to hear about your positive experience with AquaFunded! It’s great to know that the user-friendly dashboard and competitive spreads are meeting your expectations. We're also glad to hear that our customer care team resolved your issue promptly. If you have any further questions or need additional support, feel free to reach out. Thank you for choosing AquaFunded and sharing your feedback!
4.4
NGReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
My account was breached due to inactivity and I'd not traded the account before. Support staff, Lil_G was very helpful with restoring the account. I'm very grateful for the assistance rendered🙏🏽
N/A
0
Customer support Trading conditions
Nothing for now
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
Replied:
August 14th, 2024
Thank you for your feedback! We're glad to hear that Lil_G was able to assist you effectively with restoring your account. We appreciate your patience and are always here to help with any issues you encounter. If you need further assistance or have any additional concerns, please don't hesitate to reach out. Thank you for choosing AquaFunded!
