Reviews634
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Reviews
5.0
Trader’s Satisfaction
$100K
2 Steps
After trying unsuccessfully at least 10 times, I now have a live account. One of the features I like most is that I do not experience the price slippage that occurs in many companies. I received an interview invitation. I passed successfully and withdrew 3600 USD. Customer representatives are very polite and customer oriented. I hope our partnership will continue for many years. It is truly a privilege to work with Alfacapital. Continue watching Alfacapital, which I will add to the comment as an extra after my withdrawal request is approved.
N/A
0
Easy and fast communucation
Withdrawal more then 1 day
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
GBReviews
4.0
Trader’s Satisfaction
$100K
2 Steps
Alpha is doing a great job keeping the firm serious about its mission. Unfortunately I have experienced some delays in my payouts but overall the experience has been great and in the end they have always honored the payouts,
1 Year +
10+
5
they are based in a good jurisdiction
very slow with payouts and difficult verification processes
5.0
User Friendliness
3.0
Payout Process
3.0
Customer Care
4.0
Trading Conditions
NGReviews
5.0
Trader’s Satisfaction
$10K
2 Steps
I’ve had a fantastic experience with Alpha Capital Group! Their customer service is top-notch—always responsive, friendly, and willing to go the extra mile to help. Their payout process is smooth and reliable, which is such a relief when trading with a prop firm. I appreciate their transparency and efficiency in handling transactions, especially with clear communication about timelines. The overall platform is well-structured, and the team genuinely cares about the success of their traders. I highly recommend Alpha Capital Group to anyone looking fo...
N/A
0
payout process is smooth and reliable.
Nothing actually i love everything bout them
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
ECReviews
1.0
Trader’s Satisfaction
$50K
2 Steps
I bought an account with alpha Capital group, actually multiple accounts, got funded with them once in the past, didn't reach a payout but successfully completed the KYC process, and my status on their page was verified, then kept buying more accounts because I thought they were a serious and reliable firm as they intend to appear, now I finally got to the funded stage again and they asked me to re-do the KYC, looked shady to me because I knew for a fact that I was already verified on the page, since I already got funded once, but did the KYC proces...
Less 1 Month
0
2
Nothing
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Reason
Breach Reason
Failed KYC
Summary
I bought an account with alpha Capital group, actually multiple accounts, got funded with them once in the past, didn't reach a payout but successfully completed the KYC process, and my status on their page was verified, then kept buying more accounts because I thought they were a serious and reliable firm as they intend to appear, now I finally got to the funded stage again and they asked me to re-do the KYC, looked shady to me because I knew for a fact that I was already verified on the page, since I already got funded once, but did the KYC process again, and today got an email from them accusing me of failing the KYC, claiming that I "completed the process from different countries" even though I never even traveled out of my city, and the only device with access to my account is my cell phone. I reported the issue on the discord and what was their best answer? To ban me from the platform, then they sent me an email asking me if I wanted a refund for my purchase (the very least they could do) to Wich I replied asking the proof of what I was accused of, they never replied at all, didn't refund me, didn't show proof. Not even continued communication, just ignored me.
Documents From Reporter
UAReviews
5.0
Trader’s Satisfaction
$200K
2 Steps
Before the first payout, the company conducts an interview with the trader. In my opinion, this is a good practice that shows a serious approach to working with new traders. The company's support is fast and efficient. I can recommend working with this company, in my opinion it is one of the best options on the market!
N/A
0
support
haven't found anything yet
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CLReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
I have nothing but praise over ACG. Customer service has always been great, fast, kind and they have always been able to solve every question and issue. Trading condistions are very standard, maybe they can improve on the slippage on news events, specially on their swing accounts. Payaout process has always been fair, and after the interview very fast. So far I recommend trading with ACG, great experience!
6 Months +
2
1
Fast and fair payouts Great customer service Discounts :) They are reliable
Slippage Too long for the interviews
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
DZReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
One of the best companies I have worked with, especially their support team, the speed of their processing of withdrawal orders, and the ease of using the site.
1 Month +
1
3
Fast processing required
The support team so helpful
4.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
3.0
Trading Conditions
NGReviews
4.0
Trader’s Satisfaction
$100K
2 Steps
Alpha capital is one of the good prop firms we have currently, great customer service and payout Time . Trading experience with alpha capital will rate it 8/10
N/A
0
Customer service top notch
Slippage during News
4.0
User Friendliness
3.0
Payout Process
5.0
Customer Care
2.0
Trading Conditions
USReviews
5.0
Trader’s Satisfaction
$300K
2 Steps
I Joined ACG since September 2024 and until today i get my 5th payout with them without any problem.. Just follow the rules and you'll get payout fast.. Thanks ACG..
3 Months +
4
2
Fast response if you have any problems
nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
PHReviews
5.0
Trader’s Satisfaction
$100K
2 Steps
Things that I truly care about with a prop firm: ✅ Actually Pays-out. ✅ Good Support Team that makes sense when talked to. ✅ Reasonable rules for actual profitable traders. ✅ Bi-Weekly Intervals of Payout. ✅ Using the reliable MT5/MT4.
3 Months +
9
8
That they actually payout and that you can talk to them properly.
Before payouts can take 3 business days at least. But I think they were able to improve it now down to within 2 business days.
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
CEO
Country

GB
Trust Pilot
Date Created
Years in Operation
4.4
634
total reviews
5
417
4
136
3
24
2
6
1
51