Reviews635
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NGReviews
3.0
Trader’s Satisfaction
$5K
2 Steps
They have good support as your queries are attended to almost immediately. Also, Trading conditions are also favourable. Balanced based drawdown and they support mt5. But they delay to release phase 2 details. It took over 7 days before I could get my phase 2 log in details. Overall if rate 7/10
1 Month +
0
2
They support mt5 and also balanced based drawdown
They delay to release 0hase 2 details
3.0
User Friendliness
3.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
Replied:
July 11th, 2024
Hello Chinedu, Thank you for your feedback. We are now currently working within a 5 day timing for providing the Qualified Analyst account. We have recently expanded the team to ensure we meet the objective for all of our clients. Warm Regards, Alpha Capital Group
PKReviews
3.0
Trader’s Satisfaction
$10K
2 Steps
They had pretty good start but as time went on they had so many things that are considered too late in prop industry. Trading conditions when it comes to spreads, executions etc were pretty good. They have lot restrictions as per account size. 2.5 lots limit for 5k account, 5 lot for 10k account etc. This should be as per risk % or margin should decide the lot limit but this seems limiting. Contract size for indices is 1, so having lot restriction made it even harder to trade indices. Dashboard is okay but could be way better. Overall and okay-ish f...
N/A
0
Trading conditions.
Pretty slow with processes.
3.0
User Friendliness
2.0
Payout Process
3.0
Customer Care
4.0
Trading Conditions
Replied:
July 11th, 2024
Hello Shah, Thank you for your feedback. Our lot size restrictions are in place to protect both the trader and the company. They help manage the trader's exposure, promoting account longevity, and prevent excessive risk-taking by the company. We have many profitable clients who adhere to the max lot rule and generate profits. You can request an increase in lot sizes after 3-6 months of trading data for us to assess. Warm regards, Alpha Capital Group
NGReviews
4.0
Trader’s Satisfaction
$10K
2 Steps
I encountered No problems with ACG. They have Prompt and easy payouts which doesn’t exit the days given, they don’t have any crafty hidden rules.they have prompt replies in the discord chat when you have any issues. Overall a great prop firm who care about their customers a lot.
1 Month +
2
2
I love their customer service in discord
14 days payout cycle
4.0
User Friendliness
3.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
KEReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
Alpha capital support team js very efficient ansd quick to respond. They have a user friendly dashboard and their trading conditions are one of the best and efficient.
N/A
0
Have a quick customer support and user friendly dashboard.
High spreads on some pairs
5.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
4.0
Trading Conditions
Reviews
1.0
Trader’s Satisfaction
$100K
2 Steps
I bought an account with Alpha Capital about a month ago and after seeing their ratings on propfirmmatch I felt comfortable trying them out. So after passing my account, I made 9015$ and my payout was 7212$ They approved my payout and even sent it to me but because I live in Turkey and it was Eid holidays for more than a week and the banks were closed the money bounced back, they at alpha capital told me to update my bank info in my dashboard and email them so they can resend the funds so I did that, by that time I made another 6253$ which my payout...
Less 1 Month
1
3
they don't have anything better than other prop firms I trusted them because of their rating in PropFirmMatch but it's just a scam they are looking for ways to steal your money and scam you that's it
their rules are setup in a way that you will lose the account no matter what in the live account you cannot trade or close an already opened trade 2 minutes before or after news and that is just insane opening a new trade I get that but closing a trade is insane that means if a news is coming and you have a trade you should get rid of your stop loss and take profit because if your trade gets closed you lose the account
1.0
User Friendliness
1.0
Payout Process
1.0
Customer Care
1.0
Trading Conditions
Denied Amount
Reason
Denied Reason
KYC Issue
Summary
firstly i had to upload the emails I received from them because I am blocked from the website so I cannot get my certificates. they say that because my passport is from Afghanistan they cannot give me my payout even though I do not live in Afghanistan I live in Turkey I even sent them my bank statement as proof of address but they did not accept. if they had an issue with my passport why would they approve my first payout why would they even let me trade in a live account? my first payout was 7212$ and I did not receive it because the banks were closed in Turkey because of Eid so they told me to update my bank info and request it again by that time I had made another 5002$ in payout so I requested both of them totaling at 12K and then they just blocked me everywhere and said that because I am from Afghanistan not even a resident but just because I am from Afghanistan they won't pay me.
Documents From Reporter
Replied:
July 9th, 2024
Hello Trader, Our FAQ stipulates that if a Person is a Citizen of Resident of a prohibited country then we can not not proceed with providing our services.. Please refer to the following link for more information - https://help.alphacapitalgroup.uk/en/articles/8775575-countries-with-limitations Warm Regards, Alpha Capital Group
MYReviews
3.0
Trader’s Satisfaction
$50K
2 Steps
they have lot size limit and not user friendly for ctrader because we have to request approve ctrader copy trade and ea recently they leaked client's information
N/A
0
cheap
rules
3.0
User Friendliness
3.0
Payout Process
3.0
Customer Care
3.0
Trading Conditions
THReviews
4.0
Trader’s Satisfaction
$5K
2 Steps
โดยรวมถือว่าดี สามารถถอนได้จริงภายใน 24ชั่วโมง แต่ไม่ชอบตรงที่ได้พอร์ตจริงค่อนข้างนาน แต่โดยรวมถือว่าดี 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 English Translation: Overall, it's considered good. Withdrawals are possible within 24 hours, but the extended duration to receive actual reports is somewhat lengthy. However, overall it is considered good. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
N/A
1
1
ถอนเงินไว ภายใน24ชั่วโมง
ได้พอร์ตจริงค่อนข้างนาน
4.0
User Friendliness
4.0
Payout Process
4.0
Customer Care
5.0
Trading Conditions
PHReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
Best Prop firm !! Payout is on time ! Customer Care is Good. Excellent Community. Planning to get a Max Allocation. Worth giving a try! Highly recommended!!!
N/A
1
1
Overall
Nothing
5.0
User Friendliness
5.0
Payout Process
5.0
Customer Care
5.0
Trading Conditions
NGReviews
3.0
Trader’s Satisfaction
$5K
2 Steps
"I've been trading with Alpha Capital, a prop firm, and have mixed feelings about my experience. On the positive side, their customer care has been decent, not outstanding but not bad either. I appreciate the effort they put into responding to my queries. However, the trading conditions leave much to be desired. Specifically, the slippage can be quite high, reaching up to 12 pips on GBP/USD, which has resulted in significant losses for me. On the bright side, their user interface is intuitive and easy to navigate, making it a pleasure to use. Overal...
Less 1 Month
0
4
Their website
Their slippage
5.0
User Friendliness
5.0
Payout Process
3.0
Customer Care
1.0
Trading Conditions
INReviews
5.0
Trader’s Satisfaction
$5K
2 Steps
Alpha Capital Group provide great future for the current and upcoming traders. they provide lower spread levels to the trader to grow there potential and the profits. Hence i didnt notice any negatives in ACG,.
N/A
0
I like the most like they provide lower spread levels.
I didnt notice any negatives in Alpha Capital Group.
5.0
User Friendliness
4.0
Payout Process
5.0
Customer Care
4.0
Trading Conditions
CEO
Country

GB
Trust Pilot
Date Created
Years in Operation
4.4
635
total reviews
5
418
4
136
3
24
2
6
1
51